FAQs

Frequently Asked Questions

General FAQ
Forgot your Account Credentials?
Membership FAQ
Affiliate FAQ


General Questions:

Q: I am a current member. How do I access my account?
A: If you know your username and password please click here to login. 
If you do not know your username and password you can retrieve that information by clicking here and entering the email address that was used to sign up for your account. Learn More >>

Q: Will I be assigned a new Member ID number?
A: Yes.  All returning and new members will be assigned a new Member ID number.

Q: I don't know the email address that was used to sign up for my account
A: If you attempt to retrieve your credentials and your email does not match what we have on file please contact the NBCDI office by calling (202) 833-2220 or submitting your question to us via email. 

Q: I am interested in membership. Where can I learn more?
A: Thank you for your interest. If you would like to learn more about the organization please click here and if you are interested in joining us, please proceed to our membership application. Learn More >>


Username and Password Assistance

Q: I do not know my username and password
A: If you are a current member of NBCDI you can retrieve your username and a temporary password via email by clicking here and entering the email address that was used to sign up for your account. 

Q: I received an email containing my username and a temporary password, what next?
A: Please proceed to the login page and type in your username and temporary password. 

Q: I am having trouble accessing my account with the username and temporary password that was sent to me
A: We recommend that you type the username and password that was provided via email. If you copy and paste the selection into the username and password fields, sometimes you are copying and pasting an extra "space" which the system will not recognize. 

Q: I pressed the "Retrieve Username and Password" button more than once, will I get more than one email?
A: You can retrieve your username and a temporary password as many times as you wish but the system will send you additional emails. Note that the most recent email you've received will contain the temporary password that will allow you to access your account. 


Membership

Q: I am interested in membership. Where can I learn more?
A: Thank you for your interest. If you would like to learn more about the organization please click here and if you are interested in joining us, please proceed to our membership application.

Q: I'd like to renew my membership. How do I proceed?
You can renew your membership online by first logging into your account and then clicking on "Membership Renewal" in the menu located to the left. 



Affiliates

Q: I am interested in learning more about BCDI Affiliates
A: Read more about our affiliates here